For BridgeWave Customer Support, it’s all about helping our customers – and success is the only acceptable outcome.
Our customer support engineers know that a backhaul problem is a serious problem, often affecting more than the network itself. An underperforming or nonperforming backhaul network can negatively affect business and mission-critical operations, communications, data protection, and employee productivity. That’s why the BridgeWave commitment to deliver world-class customer support remains our goal, as it has been since our founding in 1999.
Technical Assistance and Customer Service
BridgeWave systems integrators, resellers, and distributors are authorized local service providers and are responsible for immediate Tier 1 customer support. If problems are not resolved, contact BridgeWave Customer Support for assistance.
Regional Standard Support
Free technical support / Monday–Friday / 8:00am–5:00pm Pacific Time
NAM Customer Support UTC ‑8
Note: the UTC coverage times do not reflect daylight savings time adjustments.
BridgeWave eService Center
View knowledgebase content, open or check status of a ticket, update tickets, download manuals and/or software, and request RMAs online 24/7, please login in at:
Return Material Authorizations (RMA)
Should BridgeWave equipment need to be returned for repair or replacement, an RMA number must be obtained in advance from BridgeWave or a local BridgeWave reseller, systems integrators, or distributor. When returning equipment, be sure to write the RMA number on the outside of the shipping carton.